Frequently Asked Questions
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Find answers to the most common moving questions right here
This is mostly up to you and how flexible your moving date can be. If you know that you have to be moved out of your current home at a specific date, then it is advisable to book your move as soon as you know that date. You might want to also consider that days, like weekends or the weeks at the beginning or end of any given month, can be very busy times for moving companies and therefore making scheduling your move a tad more tricky. Rule of thumb, the sooner you can schedule your move, the less stress you will have, come moving day.
Your movers will certainly disassemble your furniture and then reassemble it at the new destination. Just make sure to point the furniture out to your moving consultant, who does your in-home estimate and we will have this service included in your moving quote. There are some specialty furniture pieces, like pianos, pool tables, heavy statues or the like that require special attention and go beyond the scope of regular disassembly and reassembly. Please contact our moving consultants to make sure, your specialty furniture is taken care of during your move.
While our movers and packers at Smooth Move USA take great care to avoid any damage or loss to your goods, there can always be unforeseen events. If you feel that your items need more than the minimum insurance per pound, please contact one of our courteous moving consultants and we will assist you in finding the right insurance coverage for you.
How long your or any move takes, depends on a number of different factors, for example, are you moving long distance to another state or are you moving locally within your city, also what time of the year are you moving, if you live in a region that has winter conditions. Please speak to one of our team polite members and we will strive to meet your time requirements.
In order to receive an accurate moving estimate, it is important that you provide your moving consultant with as detailed information as possible.
Omitting to mention additional items that need to be moved at the time of the estimate, might not only increase your moving cost, but might also result in the moving crew not being able to accommodate you. The crew might arrive without the equipment needed or with not enough movers or trucks, as they would expect different circumstances.
Moving can be very stressful for pets and there is no place in the moving truck that would be appropriate for pets to be transported in due to liability and safety reasons. To keep the moving trauma for your pet as small as possible and to ensure its physical and emotional well being, it would be best to secure a friend or neighbor to watch your pet or book a place at a professional kennel facility, where your pet can stay during the move.
The easiest and most effective way is to decide on a labeling system. You could either use color coded labels that you assign to each room or mark your boxes with the names of the room, they are supposed to go to. For example MB for master bath; LR for living room, MBR for master bedroom or yellow labels for the kitchen and green labels for the dining room. The best way is to mark your items on three sides to ensure that the label can be seen, regardless of the side the box is set down. Please ensure to stay consistent with your labeling that way it will be easy and swift for you and for your movers to identify where which box is supposed to go.
Hazardous items, like firearms, paint cans, propane gas tanks and the like cannot be placed in the box of the moving truck, due to the risk of catching fire or explosion and therefore endangering your other belongings. You may want to consider to discard them or very carefully move them at your own risk. For any questions regarding your gas- or fuel-operated items, please contact your moving consultant, who will be happy to assist you.
TRUSTED - DISCRETE - PROFESSIONAL
The move went extremely well. Manager Keith returned my initial call promptly and did a great job scheduling. Movers Carlos and Andre showed up right on time, and were extremely courteous and professional. They had a job and they did... read moreThomas D.2/01/2019
Best moving company! At first, I was hesitant to move out during a rainy day but Jose, Richey and Carlos did an outstanding job moving my stuff safely. They will do the job during rain, snow, hurricane, drought.. I strongly... read moreAlex G.2/01/2019
Best movers in the world Every guy that works there are amazing, honest caring guys!!!!!!Thank you Smooth MoveSandy RiosSandy R.1/30/2019
Chris, I just wanted to tell you that Carlos and Andre were FANTASTIC!! They were careful, fast, friendly, courteous, and amazingly helpful. I was blown away by their professionalism and wanted to commend them and YOU for your choice of... read moreJohn G.12/12/2018
These are some good folks in Bakersfield..they repositioned my load for weight reasons. 100$. Good folks.Ric G.10/03/2018
Today was moving day from a home I have owned for 23 years. You can imagine how much I had. Kevin was my moving consultant & he was very nice. Tomas & Mike had the hard part of moving my... read moreVickie S.10/01/2018
Chris, Kevin and Carlos and his team were so great to work with! They were so kind to me and went above and beyond what was expected of them. Thanks for making our move a lot less work and hassle...... read moreEmily H.9/28/2018
Smooth Move did a fantastic job moving our entire house in one day from Bakersfield to Nipomo. Carlos Davids and the crew handled our goods with great care. Thank you. One note: make sure you go through the contract closely.... read moreWilliam A.9/03/2018
Move to Bakersfield Ca from Burbank. Crew was quick and helped pack items that I had not finished. Best possible result from a tough move of entire household.Recommend for any jobs to or from BakersfieldRJRRJ R.7/19/2018
Great company! Wish they would offer a prorate it took less then an hour(and they showed up 15 min late) and was charged the full($314) allotted time of 2 1/2 hours. Which I understand staff has to be paid but... read moreLily G.5/18/2018
I recently moved from Bakersfield, CA to Mesa, AZ using Smooth Move. My wife and I were being relocated for work but as the way things go these days, were responsible to pay out of our own pocket for the... read moreSteve S.5/10/2018