Frequently Asked Questions
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Find answers to the most common moving questions right here
This is mostly up to you and how flexible your moving date can be. If you know that you have to be moved out of your current home at a specific date, then it is advisable to book your move as soon as you know that date. You might want to also consider that days, like weekends or the weeks at the beginning or end of any given month, can be very busy times for moving companies and therefore making scheduling your move a tad more tricky. Rule of thumb, the sooner you can schedule your move, the less stress you will have, come moving day.
Your movers will certainly disassemble your furniture and then reassemble it at the new destination. Just make sure to point the furniture out to your moving consultant, who does your in-home estimate and we will have this service included in your moving quote. There are some specialty furniture pieces, like pianos, pool tables, heavy statues or the like that require special attention and go beyond the scope of regular disassembly and reassembly. Please contact our moving consultants to make sure, your specialty furniture is taken care of during your move.
While our movers and packers at Smooth Move USA take great care to avoid any damage or loss to your goods, there can always be unforeseen events. If you feel that your items need more than the minimum insurance per pound, please contact one of our courteous moving consultants and we will assist you in finding the right insurance coverage for you.
How long your or any move takes, depends on a number of different factors, for example, are you moving long distance to another state or are you moving locally within your city, also what time of the year are you moving, if you live in a region that has winter conditions. Please speak to one of our team polite members and we will strive to meet your time requirements.
In order to receive an accurate moving estimate, it is important that you provide your moving consultant with as detailed information as possible.
Omitting to mention additional items that need to be moved at the time of the estimate, might not only increase your moving cost, but might also result in the moving crew not being able to accommodate you. The crew might arrive without the equipment needed or with not enough movers or trucks, as they would expect different circumstances.
Moving can be very stressful for pets and there is no place in the moving truck that would be appropriate for pets to be transported in due to liability and safety reasons. To keep the moving trauma for your pet as small as possible and to ensure its physical and emotional well being, it would be best to secure a friend or neighbor to watch your pet or book a place at a professional kennel facility, where your pet can stay during the move.
The easiest and most effective way is to decide on a labeling system. You could either use color coded labels that you assign to each room or mark your boxes with the names of the room, they are supposed to go to. For example MB for master bath; LR for living room, MBR for master bedroom or yellow labels for the kitchen and green labels for the dining room. The best way is to mark your items on three sides to ensure that the label can be seen, regardless of the side the box is set down. Please ensure to stay consistent with your labeling that way it will be easy and swift for you and for your movers to identify where which box is supposed to go.
Hazardous items, like firearms, paint cans, propane gas tanks and the like cannot be placed in the box of the moving truck, due to the risk of catching fire or explosion and therefore endangering your other belongings. You may want to consider to discard them or very carefully move them at your own risk. For any questions regarding your gas- or fuel-operated items, please contact your moving consultant, who will be happy to assist you.
TRUSTED - DISCRETE - PROFESSIONAL
Very nice gentleman (did not get his name) saw 2 elderly women and a mom trying to load a matress on top a minivan and jumped in to help us while store manager and workers watch stood by to observe.... read moreSavein Y.8/12/2019
Wow! So impressed! Louis and his crew were incredibly helpful, respectful, and kind. They took care of the antiques and made sure everything was wrapped perfect. Each member of their crew were super sweet! They answered questions, we're polite, and... read moreAlyson N.7/24/2019
The best in town. Hands down. These guys are truly top notch. You're in good hands with Smooth Move USA.Zakary C.6/16/2019
We used smooth move to help us move and over all we had a great experience. The movers were friendly and hard working guys. They didn't sit and play around. They got right to work. None of our items were... read moreMiranda L.6/13/2019
We had a great experience with Smooth Move with helping us move our daughter from Monterey back to Bakersfield after college. Our movers, Daniel and Kenney, arrived right on time and were very professional and friendly. They took extra care... read moreCathy C.6/05/2019
Thomas and Reggie were amazing, as a pregnant women I had so much anxiety about this whole move and everything falling into place, they were sweethearts came on time.. and did everything INCLUDING taking apart my furniture and organizing the... read moreAlaa H.5/24/2019
I recently utilized Smooth Move service for our move from Arizona to Bakersfield. Thomas and Joseph are very professional, courteous, and punctual. Highly recommend their service.Chester L.5/11/2019
I was moving and Thomas took care of us and was very professional and courteous! Did an awesome job at my 2 bedroom apartment. I will definitely be recommending them to friends and family. It was quick and had great... read moreAnthony M.5/06/2019
Had a great duo today helping me move my grandma from one assisted living facility to another a few miles away. They were kind & friendly, careful and quick! They even made a point of calling my grandma by her... read moreAaron B.4/26/2019
Movers were very pleasant, accommodating and worked at a good pace. Would definitely recommend them and use them again.Google U.4/25/2019
They were great! Were very helpful and very cautious of the fragile items. They were very efficient and obviously have their routine down to science. Would recommend to anybody!!Kelly V.4/16/2019