Frequently Asked Questions

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Questions?

Find answers to the most common moving questions right here

This is mostly up to you and how flexible your moving date can be. If you know that you have to be moved out of your current home at a specific date, then it is advisable to book your move as soon as you know that date. You might want to also consider that  days, like weekends or the weeks at the beginning or end of any given month, can be very busy times for moving companies and therefore making scheduling your move a tad more tricky. Rule of thumb, the sooner you can schedule your move, the less stress you will have, come moving day.

Your movers will certainly disassemble your furniture and then reassemble it at the new destination. Just make sure to point the furniture out to your moving consultant, who does your in-home estimate and we will have this service included in your moving quote. There are some specialty furniture pieces, like pianos, pool tables, heavy statues or the like that require special attention and go beyond the scope of regular disassembly and reassembly. Please contact our moving consultants to make sure, your specialty furniture is taken care of during your move.

While our movers and packers at Smooth Move USA take great care to avoid any damage or loss to your goods, there can always be unforeseen events. If you feel that your items need more than the minimum insurance per pound, please contact one of our courteous moving consultants and we will assist you in finding the right insurance coverage for you.

How long your or any move takes, depends on a number of different factors, for example, are you moving long distance to another state or are you moving locally within your city, also what time of the year are you moving, if you live in a region that has winter conditions. Please speak to one of our team polite members and we will strive to meet your time requirements.

In order to receive an accurate moving estimate, it is important that you provide your moving consultant with as detailed information as possible. 

Omitting to mention additional items that need to be moved at the time of the estimate, might not only increase your moving cost, but might also result in the moving crew not being able to accommodate you. The crew might arrive without the equipment needed or with not enough movers or trucks, as they would expect different circumstances.

Moving can be very stressful for pets and there is no place in the moving truck that would be appropriate for pets to be transported in due to liability and safety reasons. To keep the moving trauma for your pet as small as possible and to ensure its physical and emotional well being, it would be best to secure a friend or neighbor to watch your pet or book a place at a professional kennel facility, where your pet can stay during the move.

The easiest and most effective way is to decide on a labeling system. You could either use color coded labels that you assign to each room or mark your boxes with the names of the room, they are supposed to go to. For example MB for master bath; LR for living room, MBR for master bedroom or yellow labels for the kitchen and green labels for the dining room. The best way is to mark your items on three sides to ensure that the label can be seen, regardless of the side the box is set down. Please ensure to stay consistent with your labeling that way it will be easy and swift for you and for your movers to identify where which box is supposed to go. 

Hazardous items, like firearms, paint cans, propane gas tanks and the like cannot be placed in the box of the moving truck, due to the risk of catching fire or explosion and therefore endangering your other belongings. You may want to consider to discard them or very carefully move them at your own risk. For any questions regarding your gas- or fuel-operated items, please contact your moving consultant, who will be happy to assist you.

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SMOOTH MOVE USA

  • 5 star ratingThey were great! Were very helpful and very cautious of the fragile items. They were very efficient and obviously have their routine down to science. Would recommend to anybody!!

    Kelly V. Avatar
    Kelly V.
    4/16/2019

    5 star ratingJose and Jacob moved my elderly mother and they were very patient with her. I appreciated them being very careful with wrapping furniture and it all arrived fine!  Would use them again!

    Janet C. Avatar
    Janet C.
    4/05/2019

    Fast and accommodating service 🙂

    Ashkin D. Avatar
    Ashkin D.
    4/04/2019

    5 star ratingI was relocating from los angles to Charleston South Carolina and contacted smooth move and from the first phone call they were professional, informative and answered any questions or concerns I had. I knew they were the company I would... read more

    Jason T. Avatar
    Jason T.
    4/04/2019
  • 5 star ratingThey were on time to my my elderly grandmas in a three bedroom two bath apartment. Loaded everything in the truck drove from Bakersfield to Visalia and unloaded everything in under 5 hours. I believe if my memory is correct... read more

    Hillary S. Avatar
    Hillary S.
    3/31/2019

    5 star ratingGreat experience....movers were very professional and worked at a great pace... i was concerned about the price initially, but it ended up being money well spent.... I am a very satisfied customer.

    Kevin B. Avatar
    Kevin B.
    3/29/2019

    5 star ratingTotally professional, on time. these people know what their doing they don't waste time and the price is right. A special shoot out to Luis L is was the driver and helped load and unload. Thanks Smooth Move.

    Chuck B. Avatar
    Chuck B.
    3/28/2019

    Second time I've used them. Their name says it all.

    Jamie M. Avatar
    Jamie M.
    3/27/2019
  • These guys work hard; Carol's, Andre C. and Daniel!

    Kay K. Avatar
    Kay K.
    3/06/2019

    5 star ratingThe move went extremely well.  Manager Keith returned my initial call promptly and did a great job scheduling.  Movers Carlos and Andre showed up right on time, and were extremely courteous and professional.  They had a job and they did... read more

    Thomas D. Avatar
    Thomas D.
    2/01/2019

    5 star ratingBest moving company! At first, I was hesitant to move out during a rainy day but Jose, Richey and Carlos did an outstanding job moving my stuff safely. They will do the job during rain, snow, hurricane, drought.. I strongly... read more

    Alex G. Avatar
    Alex G.
    2/01/2019

    5 star ratingBest movers in the world

    Every guy that works there are amazing, honest caring guys!!!!!!

    Thank you Smooth Move

    Sandy Rios

    Sandy R. Avatar
    Sandy R.
    1/30/2019